MACHINERY WARRANTY
Our machinery warranty covers manufacturing defects and defective
parts ONLY. Our warranty DOES NOT include IN-SHOP
SERVICE. The warranty shall begin from date of shipment and be for
a term of:
New Machinery: ONE YEAR defective parts
or faulty workmanship.
Rebuilt Machinery: 90 DAYS defective parts ONLY.
REPLACEMENT PARTS
ALL replacement PARTS will be INVOICED to the
customer. A CREDIT will be issued when the DEFECTIVE PARTS
are RETURNED to Shoe Systems Plus. It is the CUSTOMER'S
RESPONSIBILITY to RETURN defective parts PROPERLY
PACKAGED and insured against loss or damage. It will be the
CUSTOMER'S responsibility to INSTALL the replacement
PARTS.
RETURNS
In the event that a machine must be returned to the manufacturer:
RETURN AUTHORIZATION must be obtained FIRST. NO RETURNS
will be accepted without prior authorization. NO EXCEPTIONS. If
the equipment is found to be defective, it will be REPAIRED or
REPLACED at the MANUFACTURER'S discretion. COSTS
incurred for the replacement/repair will be PAID for by the
MANUFACTURER.
OPERATOR ERROR
It is the CUSTOMER'S RESPONSIBILITY to USE the equipment
PROPERLY, and read the operator's manual. If the PROBLEM
is CAUSED by OPERATOR ERROR, all COSTS, including
shipping charges, associated with the evaluation and repair will be
the CUSTOMER'S RESPONSIBILITY.
TECHNICAL ASSISTANCE
Is available by calling: 800.354.6278
Hours 7:30 am - 4:30 pm (EST) Monday-Friday
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